Terms and Conditions

When you successfully place an online order with us, you should receive an e-mail from Paypal and is headed 'You've paid' - this is confirmation that your credit/debit card has been charged. As soon as we have collated your order, you will receive an email from us notifying you of the despatch of your items.

If you do not get these e-mails, you have either not submitted a valid e-mail address or your transaction wasn't successful through Paypal. Please contact us if you have any doubts about successful transmission of your order.

If you have received both of these e-mails, we have received your order. Please allow 7 days before enquiring about your order if you have not received it. Please also see 'delivery' below.

Payment

The method of payment is your choice:

1. Buy online

2. Email us with your requirements and we will send an invoice which you can then pay by paypal, or cheque.

3. Use our mail order catalogue.

4. Send a cheque or postal order with your contact and order details to Oak Tree Dolls House Miniatures, 8 Springfield Avenue, Bridgwater, Somerset TA6 7JA. Cheques should be made payable to Nicola Croad.

5. Telephone your order on 01278 450468 and send a cheque or postal order to the above address.

Out of stock items

We do our best to keep stock levels as high as possible but as everything is handmade it is possible for these to get low. If there will be a delay in sending you your order we will contact you. If you don't wish to wait then your money will be refunded immediately.

Postage and packing

Orders for miniature food under £35 are normally subject to a postage and packing charge of £2.50. Any heavier craft items or books - postage will be charged at cost and a separate paypal invoice issued.

Delivery

We aim to offer a fast service and currently despatch orders within 2-5working days but some items may take longer. Orders received after 5pm are deemed to have been received the following morning. Orders received after 5pm on Friday are deemed to have been received the following Monday morning. If there is going to be a delay in despatching your goods, we will let you know. We will email you and let you know when your order is ready to despatch.

UK - Smaller parcels will be sent by First Class post. Royal Mail's aim is to deliver First Class items the next day, although this is not always the case. If you do not receive your parcel within a few days, please check with your local Post Office (not sorting office) to see if they are holding anything for you. The postman should always leave a card if you are out when delivery is attempted but this may not always happen, or the card may be inadvertently picked up with the junk mail/free newspapers and thrown away. Parcels do get returned to us marked 'not claimed' because they haven't been picked up from the Post Office by the customer.
We therefore ask that you allow 14 days for delivery of First Class items following the date of despatch. Please check again with your local Post Office after 14 days to see if it has been returned to them. If not, please email us and let us know so that we can take action.

Refunds, returns & cancellation policy

If your goods arrive in a damaged or faulty condition, please email or phone us within 7 days. We will replace or refund the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. PLEASE DO NOT RETURN DAMAGED GOODS WITHOUT CONTACTING US FIRST.

If you do not like the goods you have chosen or if you have ordered the wrong goods, please return them to us within 7 days of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items providing they are returned in their original condition. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office as we will not accept responsibility for parcels lost in transit back to us. Any substitute goods should be ordered through the website or catalogue as a new order in the usual way.

If you wish to return items, it is your responsibility that they are packed so as to avoid damage in the post as goods must be returned in a re-saleable condition. If any returns received by us are not in a re-saleable condition, we may only offer a credit of 50% of the retail value of the goods to be given against a future order with us.

Where non-faulty goods are returned postage costs cannot be refunded.

Refunds for returned items will be made through Paypal to the credit/debit card on which the purchase was made within 7 days of receipt of the returned item(s).

Acceptance of your order

Oak Tree Dolls House Miniatures reserve the right to refuse any order submitted. In this case a full refund of any monies paid will be given.